Client Contract

THIS AGREEMENT is made between the undersigned (by process of booking) dog owner (hereinafter referred to as “Owner”) and Okami canine Inc. (hereinafter referred to as “Trainer”), and the parties hereto agree as follows:

TRAINER: Trainer agrees to provide professional, precise, efficient, and effective dog training techniques to both Owner and dog, using safe and humane training methodology.

Trainer agrees to provide such training, so long as the dog is of sound physical and emotional health and so long as Owner/handler follows Trainer’s instructions, practices regularly with his/her dog, and completes the entire course of instruction.

Trainer, its agents, owners, trainers and/or anyone acting on Trainer’s behalf, makes no representation, warranty, or guaranty of improvement to the dog’s behaviour or demeanour, and assumes no responsibility or liability for any unwanted change in demeanour or nature of the dog’s behaviour during or subsequent to the prescribed course of training.

OWNER: Owner does hereby hire Trainer for dog-training services to Owner and Owner’s dog/s specified in intake form, for the sum and under the terms specified in the service booked.

Owner understands that numerous factors outside the control of Trainer may prevent the dog from retaining the training it receives, and may otherwise interfere with and/or sabotage the best efforts of Trainer to train the dog and owner, including but not limited to the environment in which the dog is kept, the manner in which the dog is treated or used, and the personality of the dog. 

Owner understands that Owner is required to practice with the dog a minimum of one half hour a day (spread out as outlined by Trainer), in addition to the actual training sessions provided by Trainer, during the entire training period of the program. Owner understands and acknowledges that the progress the dog achieves during the training period is dependent, in part, upon the dog’s temperament, as well as the consistency of Owner’s practicing and implementing the lessons and training Trainer has provided. 

Owner expressly agrees to and hereby RELEASES and holds Trainer, its’ owners, trainers, and agents acting on Trainer’s behalf, harmless with respect to any and all liabilities arising out of the training provided to you and your dog by virtue of participation in the training course including, but not limited to the following: lack of results from the training provided, change in the dog’s personality, property damage, bodily injuries to you, the dog, or any other animals or individuals. 

Owner understands and agrees to pay the full amount of the program, if Owner fails to complete the course for any reason, there shall be no refund of any money previously paid. 

Owner understands that the down payment is non-refundable under any circumstances. 

 

PROGRAM CANCELLATIONS: Upon signing of this agreement, Owner shall have two (2) days/48 hours, from the date of agreeing to this agreement to cancel this contract and shall be liable only for the listed down payment, plus the individual cost for each training sessions provided by Trainer, if any.

If Owner decides not to proceed with any of the programs offered by Trainer, no further fee beyond the above down payment shall be due. 

Cancellation or failure on the part of Owner to complete the full prescribed program does not release Owner from payment of the entire balance due under the program. 

Owner understands and agrees that Trainer may terminate Owner and the dog from the training course for good cause, at the sole discretion of Trainer. “Good Cause” is defined to include, but is not limited to the following circumstances: 

a. Failure to pay program fees on time;

b. Frequent lesson cancellations or rescheduling;

c. Lack of regular and/or proper practice by Owner with the dog in training;

d. Failure by Owner to provide video recordings to Trainer with regards to the practice with the dog in training;

e. Failure by Owner to provide regular updates to Trainer with regards to progress of the dog in training;

f. Evidence that the dog is being mistreated or is being kept in an environment not conducive to learning; and

g. Misconduct of the Owner (e.g. sexual harassment to trainer, words/acts of disrespect to trainer, or expectations of unreasonable or achievable results).

Owner understands and agrees that, if terminated from the training course by Trainer, Trainer shall be entitled to retain any and all sums of money paid by Owner. 

 

LESSON CANCELLATIONS: Owner understands and agrees that a cancellation fee of $35.00 will be charged to Owner’s credit card, for lesson date/time changes if made less than 24 hours prior to the scheduled lesson time. 

LESSON TARDINESS: Trainer will wait 15 minutes for Owner and their dog to arrive at the lesson location. If Owner does not arrive within the 15 minutes, Owner will be responsible for $35.00 lesson cancellation fee, and authorizes Trainer to process the fee on the credit card listed on account.

CONSULTATION AGREEMENT: Free consultations are not a guarantee of training and we may choose, at our sole discretion, not to start any training.

CONSULTATION TARDINESS: Trainer will wait 10 minutes for Owner to join the virtual meeting. If Owner does not join within 10 minutes, the meeting will be cancelled. Owner may then request a new consultation for a future date, at Trainers discretion. Meeting links will be sent to owner within 72 hours of requesting a consultation.  Reminders will be sent 24hrs and 15 minutes before the scheduled meeting.

If Owner arrives within the 10 min. time period, the lesson will be performed for the remainder of the scheduled session with no additional time added.  

NON-PAYMENT: In the event that the payment is not received by the due date, training will be canceled until full payment is received. If no payment is received within 7 days of original due date, no further appointments for Owner will be accepted by Trainer.

DISPUTES: In the event of any disputes between the parties, Owner and Trainer agree to attend mediation for their dispute. In the event mediation is unsuccessful in resolving any dispute, the parties agree to binding arbitration. 

In the event Trainer is required to engage the services of an attorney to enforce the provisions of this agreement or to defend in any litigation brought against Trainer in connection with the training of  said dog, Owner shall be liable for payment of legal fees and litigation costs incurred by Trainer in bringing said action, or defending said action. 

This Agreement will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. For the purpose of all legal proceedings, this Agreement will be deemed to have been made and performed in the Province of Ontario and the courts of the Province of Ontario will have exclusive jurisdiction to entertain any action arising under this Agreement.

SOCIAL MEDIA: Owner hereby agrees to and allows Trainer to photograph, video and use images of Owner’s dog for publication and/or promotion. Owner irrevocably grants Trainer the right to distribute, transmit, publish, copy, or otherwise exploit, either in whole or in part, either digitally or in any other medium now known or later discovered, any photographs and or videos of Owner’s dog and/or Owner on Trainer’s website, blog, Instagram, YouTube, Facebook, LinkedIn and/or any other internet medium commonly referred to as “social media”.

Owner hereby releases and discharges Trainer and its agents, representatives, and assignees from any claim or cause of action, now known or later discovered, for, among other things, invasion of privacy, right of publicity, and defamation arising out of the use and exploitation of the photographs and/or videos.